Refund Policy
At Bill Zone, we aim to provide seamless and secure bill payments. However, we understand that there may be occasions where you need a refund. This Refund Policy explains how refunds are processed to ensure transparency and clarity.
Eligibility for Refunds
Refunds are applicable in the following cases:
- Failed Transactions: If a payment fails due to a technical issue but the amount is debited from your account.
- Duplicate Transactions: If a payment is made multiple times for the same service.
- Unauthorized Transactions: If a transaction is found to be unauthorized or fraudulent.
Refund Request Process
- Contact Support:
Reach out to our customer support team at support@billzone.com or via the app’s help section. Provide necessary details such as transaction ID, date, amount, and the reason for your refund request. - Verification:
Our team will verify your request. This may involve checking transaction details with our payment partner or service provider. - Processing Time:
Once verified, eligible refunds will be processed within 15-20 working days. Delays may occur due to bank or payment gateway processing times.
Non-Refundable Cases
Refunds will not be applicable in the following situations:
- Transactions that have been completed successfully, and the service/product has been provided.
- Errors due to incorrect information provided by the user (e.g., wrong account number or bill details).
- Requests made more than 30 days after the transaction date.
Refund Method
Refunds will be credited back to the original payment method used during the transaction, whether it’s a bank account or card.
Need Help?
If you have any questions or need assistance regarding refunds, please contact us:
- Email: support@billzone.com
We’re here to ensure your experience with Bill Zone is smooth, secure, and reliable.
Stay Connected Without the Hassle
Bill Zone makes mobile recharges quick, safe, and stress-free. Whether you’re at home or on the go, you’ll never have to worry about running out of balance again.
